1. Our Commitment
TinyMedicalApps is committed to ensuring digital accessibility for all users, including those with disabilities. We strive to provide digital health passports and services that are inclusive and accessible to everyone.
We believe that everyone should be able to access and use our services, regardless of ability or the technology they use. Accessibility is particularly important for our users, as we support families managing health conditions.
Our Standards
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are the internationally recognised standard for web accessibility and cover a wide range of recommendations for making web content more accessible.
Following these guidelines helps make content accessible to people with a wide range of disabilities, including:
- Visual impairments (blindness, low vision, colour blindness)
- Hearing impairments
- Motor impairments
- Cognitive impairments and learning disabilities
Ongoing Improvements
Accessibility is an ongoing effort. We regularly review our website and apps to identify and address accessibility barriers. We are committed to continuous improvement and welcome feedback from our users.
2. Accessibility Features
Our website and apps include the following accessibility features:
Keyboard Navigation
All functionality is available using a keyboard. Users can navigate through the site using Tab, Shift+Tab, Enter, and arrow keys. Focus indicators are visible to show which element is currently selected.
Screen Reader Compatibility
Our website and apps are designed to work with screen readers. We use semantic HTML, ARIA labels, and proper heading structure to ensure screen reader users can navigate and understand content effectively.
Text Resizing
Text can be resized up to 200% without loss of content or functionality. The layout is responsive and adapts to different screen sizes and zoom levels.
Colour Contrast
We ensure sufficient colour contrast between text and backgrounds to meet WCAG AA standards (minimum 4.5:1 ratio for normal text, 3:1 for large text). We also ensure that information is not conveyed by colour alone.
Alternative Text
All meaningful images have descriptive alternative text. Decorative images are marked appropriately so screen readers skip them.
Clear Language
We use clear, simple language and avoid unnecessary jargon. Where technical or medical terms are necessary, we provide explanations. Our "Easy Read" summary boxes on legal pages help make complex information more accessible.
Consistent Navigation
Navigation is consistent across all pages, with clear labels and logical organisation. Skip links allow keyboard users to bypass repetitive content.
Form Accessibility
All form fields have visible labels and clear instructions. Error messages are descriptive and help users understand how to correct issues.
3. Known Issues
We are aware of the following accessibility limitations and are working to address them:
Current Limitations
- PDF documents: Some older PDF documents may not be fully accessible. We are working to update these documents or provide accessible alternatives.
- Third-party content: Some embedded content from third-party services may have accessibility limitations outside our direct control.
- Complex data visualisations: Some charts and graphs in our apps may not be fully accessible to screen reader users. We are working on providing text alternatives for these.
Planned Improvements
[PLACEHOLDER: Include specific timeline for addressing known issues when available. Example: "We plan to address PDF accessibility by Q2 2025."]
4. Testing
We test our website and apps regularly to ensure accessibility:
How We Test
- Automated testing: We use tools like axe, WAVE, and Lighthouse to identify accessibility issues automatically
- Manual testing: We conduct manual testing with keyboard navigation, screen readers, and different zoom levels
- Code review: Accessibility is part of our development process, with checks during code review
Tools Used
We use the following tools to test accessibility:
- axe DevTools
- WAVE Web Accessibility Evaluation Tool
- Google Lighthouse
- Screen readers: VoiceOver (macOS/iOS), NVDA (Windows), TalkBack (Android)
User Testing
We involve users with disabilities in our testing process to ensure our products work in real-world scenarios. If you would like to participate in user testing, please contact us.
5. Feedback
We welcome feedback on the accessibility of our website and apps. If you experience any accessibility barriers or have suggestions for improvement, please let us know.
How to Report Issues
You can report accessibility issues by:
- Email: accessibility@tinymedicalapps.com
- Phone: [PLACEHOLDER: Phone number]
- Contact form: Visit our contact page
What to Include
When reporting an accessibility issue, please include:
- A description of the problem
- The page or app where you encountered the issue
- The device, browser, and assistive technology you were using
- Any error messages or screenshots (if possible)
Response Time
We aim to respond to accessibility feedback within 5 working days. For urgent accessibility issues that prevent you from using essential features, we will prioritise our response and work to provide a solution as quickly as possible.
6. Enforcement
Equality Act 2010
Under the Equality Act 2010, service providers have a duty to make reasonable adjustments to ensure their services are accessible to disabled people. We are committed to meeting these obligations.
Public Sector Bodies Accessibility Regulations
Where we provide services to or in partnership with public sector bodies, we comply with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Complaint Procedure
If you are not satisfied with our response to an accessibility issue, you can:
- Escalate internally: Ask to speak with our accessibility lead or a senior manager
- Contact the Equality Advisory Support Service (EASS): EASS provides advice and assistance on discrimination and human rights issues. Visit equalityadvisoryservice.com or call 0808 800 0082.
- Take legal action: If you believe you have been discriminated against, you may have the right to take legal action under the Equality Act 2010.
7. Contact Us
If you have any questions about accessibility at TinyMedicalApps, please contact us:
Accessibility Team
TinyMedicalApps Ltd
Email: accessibility@tinymedicalapps.com
Phone: [PLACEHOLDER: Phone number]
Address: [PLACEHOLDER: Company address]
We are committed to making TinyMedicalApps accessible to everyone. Your feedback helps us improve our services and ensures that all families can benefit from our digital health passports.